When most people call customer service, they know that there is a chance that they will be sitting on hold for long periods of time. One woman contacted a customer service agent, and her response to what she was told was priceless.
A woman named Kelly Kinkel had an unexpected turn for the better when she contacted a customer service agent, which is something that is not heard of very often. She ordered a coat from Zulily, but when she got the coat, she realized that the material would not be good for her to wear because her dogs tended to shed.
She contacted the company to see if she could get a refund for the amount of the coat, explaining the situation. He told her that the money would be put back on her card as soon as possible. She asked him how to send the coat back, and that’s when the conversation took a turn for the better.
The customer service agent told her to keep the coat and to give it to someone who needs it, like an organization or a homeless shelter. Kelly was blown away by the generous move, and she had to ask him twice if he was sure. She kept the coat and donated it, sharing her experience on social media.
